ChatMaxima Glossary

The Glossary section of ChatMaxima is a dedicated space that provides definitions of technical terms and jargon used in the context of the platform. It is a useful resource for users who are new to the platform or unfamiliar with the technical language used in the field of conversational marketing.

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Customer Experience Framework
Customer Experience Design
Conversion funnel
Conversion Paths
CRUD operations
Cyclomatic complexity
Cohesion and Coupling
Clean Coding
Consistent hashing
Cohort analysis
Containerization
Conversion Rate Optimization
Cross docking
Cross-selling
Communication model
Computational learning theory
Content-based filtering
Collaborative filtering
Customer Experience Management
Computational Complexity Theory
Concept Drift
Computational Statistics
Computational Number Theory
Combinatorial Optimization
Connectionism
Cognitive Architecture
Computational Intelligence
Cognitive computing
Convolutional Neural Network
Cognitive science
Customer advocacy
Cosine similarity
Confusion Matrix
Customer on boarding
Conversation stitching
Cognitive search
CX Tech Ecosystem
Confusion matrix
Computer Vision
Customer experience as a service (CXaaS)
Customer insights
Customer Personas
Customer Effort Score
Customer Experience Program
Customer Centricity
Customer Feedback
Customer support outsourcing
Customer Acquisition
Customer Experience Transformation
Customer Training
Communications Platform as a Service (CPaaS)
Customer segmentation
Customer Touchpoint
Chatbot Avatar
Conversational UX
Customer Experience Strategy
Customer Satisfaction Survey
Contextual Routing
Classification Algorithm
Chat-Only Agent
Conversational Marketing
Chatbots In Transactional Enquiries
Chatbots In Automobiles
Canned Responses
Conversational Support
Customer Journey
Chatbot Architecture
CRM
Customer Service
Customer Engagement
Conversational AI