ChatMaxima Glossary

The Glossary section of ChatMaxima is a dedicated space that provides definitions of technical terms and jargon used in the context of the platform. It is a useful resource for users who are new to the platform or unfamiliar with the technical language used in the field of conversational marketing.


Written by ChatMaxima Support | Updated on Jan 29

Incoterms, short for International Commercial Terms, are a set of standardized trade terms used in international commercial transactions to define the responsibilities and obligations of buyers and sellers regarding the delivery of goods. These terms, established by the International Chamber of Commerce (ICC), provide clarity and consistency in global trade by outlining the allocation of costs, risks, and logistical tasks between the parties involved in the sale of goods.

Key Elements of Incoterms

  1. Delivery Point: Incoterms specify the point at which the seller's responsibility for the goods ends and the buyer's responsibility begins, clarifying the transfer of ownership and risk.

  2. Transportation and Insurance: They outline which party is responsible for arranging and covering the costs of transportation and insurance during the delivery process.

  3. Customs Clearance: Incoterms define the division of responsibilities for customs clearance and related formalities, ensuring clarity in international trade procedures.

Commonly Used Incoterms

  1. EXW (Ex Works): The seller makes the goods available at their premises, and the buyer is responsible for all transportation and risks from that point onward.

  2. FOB (Free On Board): The seller is responsible for delivering the goods to the specified port of shipment, and the buyer assumes responsibility once the goods are on board the vessel.

  3. CIF (Cost, Insurance, and Freight): The seller is responsible for delivering the goods to the port of destination and covering the costs of insurance and freight to that point.

Importance of Incoterms

  1. Clarity and Consistency: Incoterms provide a common language for international trade, reducing misunderstandings and disputes related to the terms of sale.

  2. Risk Management: By clearly defining the transfer of risk and responsibilities, Incoterms help businesses manage and mitigate risks associated with international transactions.

Considerations for Businesses

  1. Applicability: Businesses should carefully select the most suitable Incoterms based on the specific nature of the transaction, the mode of transport, and the desired level of control and responsibility.

  2. Legal Implications: Understanding the legal implications and obligations associated with each Incoterm is crucial for ensuring compliance and smooth international trade operations.


By adhering to the standardized Incoterms and understanding their implications, businesses can streamline their international trade operations, minimize risks, and foster greater clarity and efficiency in global commerce. If you have specific questions or if there's anything else you'd like to explore, feel free to let