ChatMaxima Glossary

The Glossary section of ChatMaxima is a dedicated space that provides definitions of technical terms and jargon used in the context of the platform. It is a useful resource for users who are new to the platform or unfamiliar with the technical language used in the field of conversational marketing.

What does the POEM framework stand for?

Written by ChatMaxima Support | Updated on Jan 30

The POEM framework stands for Paid, Owned, and Earned Media. It is a model used in marketing and communications to categorize different types of media and their respective roles in reaching and engaging with an audience. Each component of the POEM framework represents a distinct category of media that organizations can leverage to promote their brand, products, or services.Paid Media

Paid media refers to promotional efforts for which a company pays to leverage a specific channel or platform to reach its target audience. This includes traditional advertising methods such as television commercials, print ads, and outdoor billboards, as well as digital advertising through channels like social media ads, display ads, and sponsored content. Paid media allows organizations to directly purchase visibility and exposure, targeting specific demographics and interests to maximize reach and engagement.

Owned Media

Owned media encompasses the channels and platforms that a company has complete control over, such as its official website, blog, social media profiles, and email newsletters. These are the digital assets that the organization owns and manages, providing opportunities to showcase branded content, engage with the audience, and build a loyal community. Owned media allows businesses to establish their brand identity, share valuable content, and maintain direct communication with their audience without relying on third-party platforms.

Earned Media

Earned media refers to the organic exposure and publicity that a company receives through word-of-mouth, social sharing, press coverage, reviews, and other forms of user-generated content. It is the result of the audience's genuine interest, engagement, and advocacy for the brand, products, or services. Earned media is often seen as a reflection of the organization's reputation, customer satisfaction, and the impact of its marketing and communication efforts.

Integration of POEM Framework

The POEM framework emphasizes the importance of integrating paid, owned, and earned media to create a comprehensive and effective marketing strategy. By leveraging each component strategically, organizations can maximize their visibility, engagement, and influence across various channels, ultimately driving brand awareness, customer acquisition, and loyalty.

In summary, the POEM framework provides a structured approach for organizations to navigate the diverse landscape of media channels, enabling them to orchestrate cohesive and impactful marketing and communication initiatives.


In conclusion, the POEM framework, encompassing Paid, Owned, and Earned Media, serves as a valuable model for structuring and optimizing marketing and communication strategies. By understanding the distinct roles and characteristics of each component, organizations can orchestrate cohesive and impactful initiatives that leverage paid promotions, owned digital assets, and earned organic exposure to maximize their reach, engagement, and influence. The integration of these media categories enables businesses to create a holistic and effective approach to brand promotion and audience engagement. As the media landscape continues to evolve, the POEM framework provides a versatile foundation for adapting to changing consumer behaviors and emerging communication channels.

POEM framework