ChatMaxima Glossary

The Glossary section of ChatMaxima is a dedicated space that provides definitions of technical terms and jargon used in the context of the platform. It is a useful resource for users who are new to the platform or unfamiliar with the technical language used in the field of conversational marketing.


Written by ChatMaxima Support | Updated on Jan 31

Showrooming refers to the practice where customers visit a physical retail store to examine and experience products in person, but ultimately make their purchase online, often from a different retailer. This behavior has become increasingly prevalent with the widespread use of smartphones and e-commerce platforms, allowing consumers to compare prices, read reviews, and make informed purchasing decisions while in the store.

Key Aspects of Showrooming

  1. In-Store Experience: Customers visit brick-and-mortar stores to interact with products, seek expert advice from sales associates, and experience the ambiance of the retail environment.

  2. Price Comparison: Using their smartphones, customers compare prices, read product reviews, and seek out better deals from online retailers while in the physical store.

  3. Convenience and Accessibility: Showrooming allows customers to physically inspect products before making a purchase, while also taking advantage of the convenience and accessibility of online shopping.

  4. Impact on Retailers: Showrooming presents challenges for traditional retailers, as it can lead to lost sales and reduced customer loyalty if not effectively addressed.

Importance and Impact

  1. Consumer Empowerment: Showrooming empowers consumers to make informed purchasing decisions by leveraging the benefits of both physical and online retail experiences.

  2. Price Sensitivity: Customers are increasingly price-sensitive, seeking the best deals and discounts, which can influence their decision to purchase online after showrooming.

  3. Retailer Response: Retailers need to adapt their strategies to address showrooming, such as offering price matching, enhancing in-store experiences, and providing exclusive in-store promotions.

  4. Omnichannel Approach: Showrooming underscores the importance of an omnichannel retail approach, where physical and online retail channels are integrated to provide a seamless customer experience.

Challenges and Considerations

  1. Competitive Pricing: Retailers must remain competitive with online pricing to discourage showrooming and retain in-store sales.

  2. Customer Engagement: Enhancing in-store experiences, providing expert advice, and creating a compelling shopping environment can help retain customers and reduce showrooming behavior.

  3. Technology Integration: Leveraging technology within the store, such as mobile apps, digital displays, and interactive experiences, can bridge the gap between physical and online shopping.

Future Trends and Strategies

  1. Enhanced In-Store Technology: Integration of augmented reality (AR) and virtual reality (VR) experiences to engage customers and provide interactive product demonstrations in-store.

  2. Personalized Offers: Utilizing customer data and insights todeliver personalized offers and promotions to customers in real-time, encouraging immediate in-store purchases.

    1. Seamless Omnichannel Experience: Creating a seamless transition between the physical store and online platforms, allowing customers to access their in-store experiences and preferences when shopping online.

    2. Value-Added Services: Offering value-added services, such as expert consultations, customization options, and exclusive in-store events, to enhance the in-store experience and provide added value beyond online shopping.


    Showrooming reflects the evolving consumer behavior and the increasing influence of digital technology on the retail landscape. While it presents challenges for traditional retailers, it also offers opportunities for innovation and the integration of physical and online retail experiences. By embracing an omnichannel approach, leveraging technology, and providing personalized, value-added experiences, retailers can address showrooming behavior and create compelling, customer-centric environments that cater to the preferences and expectations of modern shoppers.